Shipping policy
Shipping Policy
Processing Time All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or public holidays. During high-demand periods, processing may take slightly longer.
Shipping Rates & Delivery Times We offer the following shipping options:
- Standard Shipping (Kenya): 3–7 business days
- Express Shipping (Kenya): 1–3 business days
- East Africa (Regional): 5–10 business days
- International: 10–21 business days
Shipping rates are calculated at checkout based on your location and order weight.
Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.
Shipping Restrictions We currently ship to Kenya and select international destinations. Some items may be restricted from shipping to certain locations due to local regulations.
Lost or Damaged Packages If your order arrives damaged or is lost in transit, please contact us at [blaqpen98@gmail.com] within 7 days of the expected delivery date. We will work with the carrier to resolve the issue as quickly as possible.
Contact Us For any shipping-related questions, reach out to us at [blaqpen98@gmail.com] or through our website contact form.